Fitment and Returns

Please inspect the part carefully at delivery and confirm that it is the correct item and has no visible damage before installation.

Once confirmed, the part should be installed by a competent person following the correct procedure and requirements for that part and vehicle.

Unexpected concerns with New parts are uncommon. If one arises during installation or initial use, stop and contact us promptly. We will review the part and circumstances with you, then explain the appropriate next step based on what is found.

Used parts have had previous use, and their condition varies from one item to another. We use actual photographs and condition details to help you inspect the specific part being supplied.

Please confirm the correct item, visible condition and completeness at delivery before accepting or installing it. Once confirmed, it should be installed and tested by a competent person following the correct procedure for that part and vehicle.

If we supplied the part as working and an unexpected operational concern appears during the first proper installation or test, stop using it and contact us promptly. Please do not continue operating, alter, dismantle or attempt to repair the part before speaking with us.

If a concern is reported, we may need to inspect the part and understand how it was installed and tested before advising the appropriate next step.

Please confirm that the part, connector and reference details match the vehicle before installation or programming.

Installation and testing, including any required coding or programming, should be carried out by a qualified technician using the appropriate equipment and procedure.

Please confirm the correct product, specification or grade, quantity, reference details, packaging condition and expiry date, where applicable, before opening or use.

Oils, coolants, sealants and other fluids or chemical products should remain sealed until they have been confirmed. Once the safety seal has been broken or the contents have been poured, mixed or used, the product may no longer be eligible for exchange.

Filters, gaskets and seals may be carefully checked against the required application where the packaging allows. To remain eligible for consideration, they should be kept clean, unused and free from fitting marks, compression, contamination or damage.

Please contact us promptly if the item supplied does not match the order or if its packaging or safety seal is not intact when received.

When a part is being sourced specifically for you, we will agree on the vehicle details, required part, condition, price, payment requirements and estimated sourcing or delivery time before proceeding. Please review the information carefully before authorising us to place the order.

Once the order has been placed or sourcing and transport costs have been incurred, any request to change or cancel the order will depend on whether the arrangement can still be reversed. Where cancellation is possible, any refund will take into account reasonable costs that have already been incurred and cannot be recovered.

Sourcing and delivery times are estimates unless we expressly confirm otherwise. Availability, transport, customs procedures and other circumstances outside our control may occasionally affect the expected timing. We will keep you informed of any significant updates.

When the part arrives, please confirm that it matches the agreed details before installation. The normal requirements for correct fitting, testing and handling will still apply, but any cancellation or exchange will be handled according to the circumstances of the special order.

If we are unable to supply the agreed part, or the item differs from what was confirmed because of our error, we will arrange an appropriate replacement or refund. You will not be charged additional delivery costs resulting from our mistake.